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News Room

MaritzCX Plans to Expand Customer Experience Company Headquarters in Utah

December 11 2014 - 1:46 pm

News Release
Immediate Release

December 11, 2014

Contact:
Michael Sullivan, GOED Communications Director
801-538-8811
mgsullivan@utah.gov

Laura Kvinge, MaritzCX
801.467.9263
media@maritzcx.com

MaritzCX Plans to Expand Customer Experience Company Headquarters in Utah
World-class technology and research company plans to create 425 additional jobs

Salt Lake City, UTAH — The Utah Governor’s Office of Economic Development (GOED) has extended an incentive offer to MaritzCX in consideration for the company’s plan to expand its global customer experience (CX) technology business and create up to 425 additional jobs in Utah over the next seven years.

“We are pleased that the world-class technology and research company, MaritzCX, chose to expand here in Utah,” said Val Hale, GOED executive director. “The continued growth of technology in Utah is astounding. Businesses know Utah is the right location because of the collaborative relationship between the private sector and government leaders, and because of the talented Utah workforce.”

MaritzCX is the recently-announced customer experience technology company that brings together the award-winning software innovation of Allegiance with the market research expertise of Maritz Research. With an unmatched combination of four key elements: CX software, data and research science, deep vertical market expertise, and managed program services, MaritzCX will deliver the world’s broadest end-to-end CX software platform and services business.

“The CX market is moving quickly and the skilled and well-educated Utah workforce will be integral to our growth,” said Carine Clark, current president and CEO of Utah-based Allegiance and future president and CEO of MaritzCX. “We help organizations drive growth and profitability by improving customer retention, conversion, and lifetime value. We do this by ingraining CX intelligence and actions systems in the DNA of business operations – helping them see, sense and act on the experiences of every customer, at every touch point. It is really gratifying that the state of Utah believes in MaritzCX and supports our vision.”

“This is a huge win for Utah,” said Jeff Edwards, president and CEO of the Economic Development Corporation of Utah (EDCUtah). “Not only does this expansion reflect the quality workforce that Utah has to offer, but it is also a direct reflection on Utah’s presence as a leading technology hub in the US.”

MaritzCX plans to create up to 425 new positions over the next seven years. The total wages, including medical benefits, in aggregate are expected to exceed 125 percent of the county average wage. The projected new state wages over the life of the agreement are expected to be up to $268,110,000. Projected new state tax revenues, as a result of corporate, payroll and sales taxes, are estimated to be up to $10,270,795 over seven years.

As part of a contract with MaritzCX, the GOED Board of Directors has approved up to a maximum tax credit of $2,054,159 in the form of a post-performance Economic Development Tax Increment Finance (EDTIF) incentive, which is 20 percent of the new state taxes MaritzCX will pay over the seven-year life of the agreement. Each year as MaritzCX meets the criteria in its contract with the state, it will earn a portion of the tax credit incentive.

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About the Utah Governor’s Office of Economic Development (GOED) 
Web: business.utah.gov
The Governor’s Office of Economic Development (GOED) charter is based on Governor Gary Herbert’s commitment to economic development statewide. Utah’s economic development vision is that Utah will lead the nation as the best performing economy and be recognized as a premier global business destination. The mandate for this office is to provide rich business resources for the creation, growth and recruitment of companies to Utah and to increase tourism and film production in the state. GOED accomplishes this mission through the administration of programs that are based around targeted industries or “economic clusters” that demonstrate the best potential for development. GOED utilizes state resources and private sector contracts to fulfill its mission.  For more information please contact:  Michael Sullivan, 801-538-8811 or mgsullivan@utah.gov

About MaritzCX LLC
Web: www.maritzcx.com
MaritzCX believes organizations should be able to see, sense and act on the experiences and desires of every customer, at every touch point, as it happens. The company helps organizations increase customer retention, conversion and lifetime value by ingraining customer experience intelligence and action systems into the DNA of business operations. MaritzCX is the combination of the Allegiance award-winning CX platform and Maritz Research strategic consulting services. For more information, visit www.maritzcx.com.