Insurance Company Returning $200 Million in Auto Premiums

Pete CodellaArticles, COVID-19

This article is part of a series featuring Utah-based companies and what they’re doing during the coronavirus pandemic.

As the COVID-19 pandemic continues to dramatically alter driving habits and create financial uncertainty for individuals and families across the country, one insurance company is showing its customer appreciation by crediting future premium payments. 

American Family Insurance is offering premium relief that will come in the form of a one-time full payment of $50 per vehicle covered by an American Family personal auto policy. The typical American family household with auto coverage has two vehicles, meaning the average relief credit will be $100.  

Since American Family Insurance is a mutual company, it is owned by its policyholders. They have been quick to respond because they didn’t have to go to Wall Street to measure investor appetite for the refund concept.  

“Our customers are truly at the center of everything we do,” said Rebecca Sanchez, government affairs counsel, American Family Mutual Insurance Company. “As they stay at home to protect their families and communities, they are driving less and filing fewer claims. It’s another example of how we continue to put our values into action and protect our customers’ dreams.”

Additionally, the American Family Insurance group, the American Family Dreams Foundation, and the Steve Stricker American Family Insurance Foundation could provide more than $6.8 million to COVID-19 relief and other related nonprofits. This includes a two-to-one match for charitable donations given by its agency owners and employees in their local communities.

“Our customers deserve auto insurance premium relief, and we are proud to help them with direct payments they can use to address their needs,” said Sanchez.