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The Emergency Broadband Benefit (EBB) program is a Federal Communication Commission program that helps households struggling to pay for internet service during the coronavirus pandemic. This new benefit connects eligible households to jobs, critical healthcare services, and virtual classrooms.

Eligible households can receive a discount:

  • Up to $50/month towards broadband service including unlimited data plans.
  • Up to $75/month for tribal households.
  • Up to $100/one-time to purchase a laptop, desktop computer, or tablet from participating providers if the household contributes $10 to $50 toward the purchase price.

Am I Eligible?

Yes, if one member of the household meets at least one of the criteria below:

  • Has an income that is at or below 135% of the Federal Poverty Guidelines or participates in certain assistance programs, such as SNAP, Medicaid, or Lifeline
  • Receives benefits under the free and reduced-price school lunch or breakfast program, including the USDA Community Eligibility Provision, or did so in the 2019-2020 school year
  • Received a Federal Pell Grant during the current award year
  • Experienced a substantial loss of income since Feb. 29, 2020, and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers
  • Meets the eligibility criteria for a participating providers’ existing low-income or COVID-19 program

Check Your Eligibility Here

How to Apply

Not all broadband providers chose to participate in the EBB program. Before signing up, verify that your provider serves your area and is participating in the EBB program.

Recommendations:

  1. Check provider participation in Utah
  2. Check service in your area or Companies Near Me
  3. Apply one of three ways:
    1. Contact your preferred participating Utah broadband provider directly to learn about their application process.
    2. Go to GetEmergencyBroadband.org to apply online and to find participating providers near you.
    3. Call 833-511-0311 for a mail-in application, and return it along with proof of eligibility to:
      Emergency Broadband Support Center
      P.O. Box 7081
      London, KY 40742
  4. Ask your provider if they offer a discount on devices

Need additional assistance?

The Emergency Broadband Benefit program support Center serves consumers and those supporting consumers 7 days a week from 9:00 a.m. to 9:00 p.m. ET.
Call 833-511-0311 or email EBBHelp@usac.org

To request the information in braille or large print, email fcc504@fcc.gov

Resources

Additional Information

Download the emergency broadband benefit informational flyers and bookmark here:

Order bookmarks here for distribution by your organization.

Frequently Asked Questions

  1. When does the program end?
    1. The program ends when the funding runs out. USAC will maintain a tracker updated monthly with the amount of funds expended. Once the program expires, customers must affirmatively “opt-in” to continue service before being charged at the full, non-discounted rate.
  2. Can a household participate in both Lifeline and EBB?
    1. Yes.
  3. How is eligibility verified?
    1. Through the National Verifier,
    2. through a school
    3. or through the Internet Service Provider.
    4. Upon completion of the application, an applicant can immediately find out whether they qualify.
    5. If the National Verifier cannot automatically confirm eligibility, applicants may need to upload additional documents.
    6. A service provider may also help with the application process.
  4. Can households be signed up by the Internet Service Provider (ISP), a school, or housing provider (or anyone else)?
    1. No. ISPs must obtain an affirmative opt-in from households.
  5. If a school certifies eligibility, how do they do so?
    1. The school must provide the following documentation to the Internet Service Provider (ISP):
      1. the program(s) that the school participates in
      2. the household that qualifies (and qualifying student(s))
      3. the program(s) the household participates in.
  6. Must households provide their social security number to sign up?
    1. No. If households are unable or uncomfortable using their SSN, they can use a government-issued ID, passport, driver’s license, Tribal identification number or Individual Taxpayer Identification Number documentation.
  7. If a household signs up through an Internet Service Provider (ISP), what information must they provide to the ISP?
    1. full name,
    2. phone number,
    3. date of birth, Updated 4/21/2021 3
    4. e-mail address,
    5. home and mailing addresses,
    6. name and date of birth of the benefit qualifying person if different than applicant,
    7. basis for inclusion in program (e.g., SNAP, SSI, Medicaid, school lunch, Pell Grant, income, provider’s existing program, etc.) and documentation supporting verification of eligibility, and
    8. certifications from the household that the information included in the application is true.

Additional FAQs can be found at Federal Communication Commission FAQ or at the National Digital Inclusion Alliance (NDIA) EBB webpage.