In addition to receiving an A grade in 2014, Utah scored an A in 2012 and 2010, placed first in 2008 before a grading system was adopted, and scored consistently well in each previous year. By management’s account, that success is derived largely from an emphasis on meeting public expectation of service delivery.

Eight states earned top grades, with Connecticut, Georgia, Missouri and Virginia moving up to A designations and Michigan, Ohio, Pennsylvania and Utah maintaining their A marks from 2012.