Podcast: Building and Selling Contact Center Software

Kaitlyn ClarkeBusiness Elevated Podcast

Business Elevated Podcast (Season 4 Episode 26)

This podcast series features business and government leaders discussing what it’s like to live and work in the great state of Utah.

The Business Elevated podcast is available on Apple PodcastsSpotify, and Stitcher.



This episode features a conversation between Nate Thatcher, CEO of XIMA, about what it takes to build a software as a service company from the ground up, and podcast host Pete Codella, Go Utah’s communications director. XIMA is a software company making inbound business phone call reporting more user-friendly with its flagship product, Chronicle.

Thatcher explains how the company grew from its humble beginnings with three employees by recognizing customers’ need for an all-inclusive phone call reporting system. He discusses what the term Contact Center-as-a-Service (CCaaS) means, XIMA’s key differentiator, and building a company culture that employees are proud of from the top down. Thatcher also discusses the challenge of finding skilled software developers in today’s competitive job market, the challenges of running a business in a post-COVID environment, the importance of taking care of customers, and much more.